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Chapter 1 knowledge Systems in Global business organisation straightaway MIS -L10/e Multiple Choices 1. When nearly every core business processes argon digitally enabled, reverse resultant role the hearty is more than competitive and efficient. 2. Which business physical object refers to the carry outment of higher levels of efficiency and productivity? catch up with solvent operating(a) excellence 3. Which business objective refers to increasing a companys revenues while decrease its costs? sort out coiffure customer and supplier intimacy 4. Which of the followers consists of all the hardw atomic number 18 and softw atomic number 18 that a household needs to achieve its business objectives? settle firmness of purpose study applied science 5. Data wrought into meaningful form be called decry dish out development. 6. Raw facts that put one over not been organized into a useful form are called gear up behave entropy. 7. Which activity of an info formation converts raw input into a meaningful form? crystalise dissolve Processing 8. Which activity of an breeding clay helps an scheme valuate or correct the input tier? right-hand(a) Answer Feedback 9. Computer literacy focuses chiefly on Correct Answer a knowledge of tuition technology. 10.The responsibility for monitoring the daily activities of a business falls to this organizational level Correct Answer centre centering. 11. The worlds largest and most widely used network is the Correct Answer meshwork. 12. The linkage of two or more computers together to share data or imaginativenesss is called a(n) Correct Answer network. 13. Which of the following could not be classified a complementary organizational asset required to optimize returns from selective information technology investments? Correct Answer The Internet and tele talks infrastructure. 4. The technical approach to information systems includes Correct Answer computer science, attention science, and operati ons research. 15. Which of the following would not be classified as a technical approach to the study of information systems? Correct Answer Economics unbent or chimerical 1. Changes in the business environment such as brisk accounting laws are spurring the growth of digital information. Correct Answer original 2. Business processes refer to the streamlining of standard operating procedures in order to eliminate bottlenecks. Correct Answer glum . There is a growing interdependence surrounded by a firms ability to use information technology and its ability to weapon corporate strategies and achieve corporate goals. Correct Answer True 4. The more intimacy a business finish create with its suppliers, the more it canister lower costs. Correct Answer True 5. Federal and state regulations can force a business to improve its information systems. Correct Answer True 6. Information is defined as data that has been shaped into a form that is meaningful and useful to human beings. Co rrect Answer True 7.Information system input only captures data from inside the business save not from its external environment. Correct Answer delusive 8. Members of the organization evaluate and correct inputs through feedback. Correct Answer True 9. Computer literacy focuses on both people and technology. Correct Answer False 10. Knowledge workers are engineers or architects who design products or advantages. Correct Answer True 11. separately organization has a unique culture. Correct Answer True 12. The Internet has created a universal technology platform that allows businesses to create new services.Correct Answer True 13. Intranets and extranets use the same technology platforms as the Internet. Correct Answer True 14. Complementary assets are those assets required to derive value from a secondary investment. Correct Answer False 15. It can be give tongue to that all information systems are forms of behavioral systems. Correct Answer False Essay 1. Provide an overview o f the six business objectives of information systems. 2. Information systems fire the information that organizations need to make decisions, control operations, analyze problems, and create new products or services.Identify and list the three activities found in information systems. 3. let off the difference between computer literacy and information literacy. 4. Briefly describe how information systems influence organizations, people, and technology. 5. The study of information systems is a multidisciplinary field. Identify the six major(ip) disciplines that contribute problems, issues, and solutions to the study of information systems. Explain why no individual(a) theory or perspective dominates. Chapter 2 Global E-Business How Businesses Use Information Systems Multiple Choices 1.Logically related sets of activities that define how business tasks are performed are called Correct Answer business processes. 2. Which business run for is responsible for providing customer service support? Correct Answer Sales and marketing 3. Which business function is responsible for determining where to locate new plants? Correct Answer deed and manufacturing 4. Which business function is responsible for tracking payroll exploits? Correct Answer Accounting and finance 5. Which typesetters case of system tracks elementary activities of an organization? Correct Answer Transaction processing system (TPS) . Which type of system produces reports on a regular schedule in a predetermine format? Correct Answer Management information system 7. Which type of system is most often used for analyzing data? Correct Answer Decision-support system 8. These systems address nonroutine decisions requiring judgment, evaluation, and insight because there is no agreed-on procedure for arriving at a solution. Correct Answer Executive support systems 9. Systems that span all functional areas and focus on executing business processes across the firm are called Correct Answer green light app lications. 0. Which system stores all organizational data in a single central data writing table? Correct Answer Enterprise system 11. Which of the following would not describe how a firm can benefit from supply chain management systems? Correct Answer Control the actions of machines and equipment 12. Which type of enterprise application is specifically used to help a business increase sales? Correct Answer Customer relationship management (CRM) system 13. Which type of enterprise application stores directories of employees with special areas of expertise?Correct Answer Knowledge management system 14. This term refers to the use of digital technology and the Internet to campaign the major business processes in an enterprise Correct Answer electronic business. 15. Which person is responsible for the overall use of information technology in a large conglomerate? Correct Answer Chief Information Officer (CIO) True/False 1. Business processes refer to the manner in which work is organ ized, coordinated, and focused to produce a valuable product or service. Correct Answer True 2.Information systems enhance business processes by enable entirely new processes that are capable of transforming the business. Correct Answer True 3. A well- intentional single system can provide all the information an organization needs. Correct Answer False 4. A human resource system is designed to plan the long-term force needs of an organization. Correct Answer True 5. Transaction processing systems are designed primarily to analyze data and provide periodic reports to middle managers. Correct Answer False 6. Much of the data in management information systems comes from transaction processing systems (TPS).Correct Answer True 7. Transaction processing systems generally are flexible and have tremendous analytical capabilities. Correct Answer False 8. Decision support systems (DSS) often rely on information from external sources. Correct Answer True 9. Executive support systems are desig ned to address nonroutine decisions requiring judgment, evaluation, and insight. Correct Answer True 10. Transaction processing systems are the only system that uses portals to present information to senior executives. Correct Answer False 11.Supply chain management (SCM) systems are designed to collect data from various key business processes and store the data in a single central data repository. Correct Answer False 12. Customer relationship management (CRM) systems help firms identify, attract, and retain the most profitable customers. Correct Answer True 13. Intranets are internal networks built with the same tools and communication standards as the Internet and are used for the internal distribution of information to employees. Correct Answer True 14. Buying and selling goods and services over the Internet is referred to as e-commerce.Correct Answer True 15. Computer programmers constitute the fountainhead liaisons between the information systems group and the rest of the org anization. Correct Answer False Essay 1. What are business processes? What purposes do they serve in the firm? 2. Explain the difference between a management information system and a decision-support system as they relate to middle managers. 3. Discuss the interrelationships among TPS, MIS, DSS, and ESS systems. 4. What is the function of a CRM system? 5. Businesses today are enabled by or base upon digital networks. What is meant by e-business and e-commerce?