Quality Management in Business Assignment Example | Topics and Well Written Essays - 1250 words

Quality Management in Business - Assignment ExampleThe group has a net operating cash flow of 125.5 million. In the year 2014, Zizzi managed to sell products worth 594.7 million. Depicting a 5.6% increase in total sales from the prior year. Zizzis earnings before interest, tax, depreciation and amortization accumulated to 119.1 million. There have been significant improvements in food perceptions among Zizzi customers according to The Big Restaurant suss out in 2014. Zizzi restaurant is ISO certified (Woodhouse, 2014).I. Understanding the various quality management strategies/techniques that are suitable for commercial operations Zizzi restaurant is perceived to offer serve of high quality. Zizzi demonstrates quality by striving to provide the best possible services to its customers. This is offered by Zizzis highly trained and talented chefs who cook really delicious Italian and local meals. The design of every restaurant is performed by local artists to ensure the restaurant en tails local peoples tastes and preferences. The restaurant utilizes the following(a) dimensions when measuring the quality of services to its customers (McCormick, 2002) Features Zizzi examines the features of different dishes offered in its menu to measure the quality of the services it provides. Dish features include special recipes desserts and spices. Performance The restaurant in like manner scrutinizes financial reports to assess the quality of service it offers. The Increase in total sales indicates a rise in the quality of service provided. Alternatively, a minify in total sales will imply a reduction in quality.